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Getting Help with Your Pest Share Service Request

Know who to contact and where to go when you have questions about a Pest Share Service Request.

 What You Can Find in This Guide

  • What to do if your property cannot be found in the system
  • Questions while submitting a Service Request
  • Questions after submitting a Service Request
  • How to contact Pest Share for additional help

What If My Property Isn't Found in the System While Submitting a Request?

If Your Address Is Not Found

If your property does not appear when verifying the address, follow these steps:

  1. Double-check your address. Make sure you are entering the correct property address, including the street number, street name, city, and ZIP code.
  2. Select “Address Not Listed” at the bottom of the Verify Your Address screen.
  3. Answer the questions to submit your request for assistance.
  4. A member of the Pest Share team will be alerted that you need help verifying your property.
  5. Watch for an email from Pest Share. You will receive confirmation that our team is investigating the issue and will follow up with you shortly.
  6. Once our team has researched the issue, you will receive an email with one of two outcomes:
    • Your address has been added or verified: You can return and submit your Service Request.
    • Your address cannot be found: Pest Share will explain why the address is not available in the system and provide any necessary next steps.

 

 Questions While Submitting a Service Request 

If you have a question while submitting a Service Request, Pest Share is available to help.

Contact us through the Chat Bug
  1. Go to pestshareservice.com
  2. Select the Chat Bug icon in the bottom-right corner of the screen.
  3. Answer the questions to submit your request for assistance.
  4. A member of the Pest Share team will review your question and follow up with you by email or phone right away.

Tip: If you're unsure how to answer a question during the submission process, it's better to ask than to submit incorrect information.


 Questions About a Service Request You Already Submitted 

If you have already submitted a Service Request and need an update, have a question, or need additional assistance, the best place to start is with the Fulfillment Coordinator assigned to your Service Request.

Check your email

When your Service Request is assigned, you will receive an email from the Fulfillment Coordinator working with you.

Simply reply to that email with your question or additional information. This allows the coordinator to quickly locate your Service Request and assist you.

You can also contact Pest Share directly

If you don't have the email from your Fulfillment Coordinator, you can:

When contacting us about an existing Service Request, please include as much of the following information as possible:

  • First and last name
  • Property Management Company Name
  • Complete property address
  • Phone number
  • Service Request confirmation number if available

Providing this information helps our team locate your request and get you an answer as quickly as possible.