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Pest Share is a technology-enabled pest control company that provides an innovative, on-demand pest control solution for property management companies.
We help Property Managers provide residents with a simple, consistent way to request pest control services while giving the property management company greater visibility and control over the process.
❓ What is the Service Provider Network?
Pest Share maintains a network of independent, carefully vetted Service Provider Partners located throughout the markets we serve.
When a service request is submitted, Pest Share's technology and operational team determine the appropriate provider. The Service Provider Partner performs the actual inspection and/or pest treatment.
Pest Share manages everything around that treatment—including the program, technology, communication, workflow, and overall service experience.
Why the Pest Share Network Matters
Our Service Provider Partner network is an important part of how we're able to support Property Management companies at scale.
Local provider coverage
Because we work with providers in different markets, we can connect residents with local pest professionals who understand the area, the common infestation issues, and can provide the appropriate treatment.
Provider quality and expectations
Service Provider Partners are expected to meet Pest Share's requirements and service expectations.
We don't simply send a request to any available pest control company. We work to maintain provider relationships and establish expectations around service, communication, documentation, and the resident experience.
Provider management and CSAT
Pest Share manages the provider relationship and monitors the overall service experience. Your residents will receive a short survey asking them to rate their experience. This provides Pest Share with real-time feedback directly from your residents, allowing us to monitor the performance of our provider partners, ensure they are meeting our service expectations, and quickly identify opportunities to address any concerns or improve the overall resident experience.
This includes looking at things such as:
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Service performance
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Communication
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Customer satisfaction
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Request completion
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Service issues or escalations
💡Think of it this way:
Pest Share = the program + technology + coordination
Service Provider Partner = the local pest professional who performs the treatment
🎦WATCH MODULE 1 VIDEO HERE