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Pest Share Training - Module 2 - Pest Share Service Model

Understanding How Pest Share Service Works

 

 ❓How the Pest Share Service Model Works                                                                                                                                                       Pest Share is an on-demand, targeted pest control service designed to address active pest problems. It is not a routine monthly or quarterly preventative treatment.
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Instead of a technician automatically visiting every month, the resident requests service when they are experiencing an active covered pest issue.
1. On-Demand, Targeted Service
The Pest Share model is simple:
Resident experiences a pest problem → Resident requests service → Pest Share coordinates the appropriate treatment.
 Q:  Why is this important?                                                                                                                                                                                     This allows service to be provided when it is actually needed.
2. Up to 4 Service Events in 12 Months
Each enrolled resident/property has up to 4 service events during a 12-month period.
💡An important distinction: one service request can include up to three different pest treatments, but it still counts as only one service event.
Example:
A resident requests service for:
  • Ants
  • Cockroaches
  • Fleas
Those three pest treatments are handled as one service event, not three.
3. Follow-Up Visits
  • If additional visits are necessary to address the same pest issue, those follow-up visits are included within the original service request/service event.
  • The resident does not use another service event simply because the technician needs to return to complete the treatment.
4. 30-Day Warranty
Pest Share provides a 30-day warranty following completion of the service.
  • The warranty begins when the service is completed.
  • If there is evidence that the treated pest returns during the warranty period, the resident can submit a request under the warranty.
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📒Trainer Takeaway
Make sure your CSMs can clearly explain these three points:
  1. Service is on-demand and targeted to active pest problems. Service is requested when a resident is experiencing an active covered pest problem.
  2. Residents have up to 4 service events in a 12-month period.
  3. A single service request can include up to 3 pest treatments and necessary follow-up visits while still counting as one service event.

WATCH MODULE 2 VIDEO HERE