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Pest Share Training - Module 5 - When to Escalate to Pest Share
What You Need to Know
A Property Manager or CSM Can Typically Handle
- Explaining the program
- Explaining basic coverage
- Explaining the request process
- Demonstrating the portal
- Helping a PM navigate the workflow
- Explaining basic status information
- Explaining the Action Center
💡As Property Managers or CSMs, you don't need to know everything; you just need to know what you own vs. what Pest Share owns.
- Provider performance concerns
- Service questions or complaints
- Warranty disputes
- Complex coverage questions
- Quotes/Estimates
- Vendor/network questions
- Address/property setup issues
- Technical issues you cannot resolve
- Billing/program questions
- Exceptions to standard policy