What if a resident receives a bill from a service provider? 

The resident received a bill for a covered pest or covered service

If your resident receives a bill for a pest or service that is covered under your Pest Share plan, you may disregard the bill.

Although uncommon, a service provider may accidentally send an invoice to a resident after completing a covered service. Because our network providers also perform services outside of the Pest Share program, they may inadvertently follow their standard billing process.

If a resident receives a bill for a covered service:

1. Do not pay the invoice.

2. Email a copy of the bill to the Service Coordinator assigned to your Pest Share service request.

3. Let the Service Coordinator know that you received the invoice in error.

Our team will work directly with the service provider to resolve the issue.

I received a bill for a non-covered pest or non-covered service

If you receive a bill for a non-covered pest or service, the charges are generally valid.

Receiving a bill for a non-covered service is also uncommon. In most cases, if a resident requests service for a non-covered pest, payment is collected during the service request submission process. Because the resident has already paid for the treatment, an additional invoice from the service provider would typically only occur if there was an error.

Examples may include:

• An add-on treatment for a pest that is not covered under your Pest Share plan that the resident arranged with the service provider on-site. 

  In these situations, you would have been notified of the charges before the service was performed and would have agreed to the out-of-pocket expense before the work was completed.

• When the resident selects a pest during the service request submission process, but the technician identifies a different pest at the time of the inspection. If the identified pest is not covered under the resident's Pest Share plan, the resident will be informed of any out-of-pocket costs before treatment begins. The resident can then decide whether they would like to proceed with the treatment. 

To help avoid situations like this, we encourage residents to upload a clear photo of the pest or signs of the infestation when submitting their service request. Photos help our team and the service provider identify the pest more accurately and ensure the appropriate treatment is scheduled. 

If you have questions about the invoice or believe it was sent in error, please contact your assigned Service Coordinator for assistance.