This article outlines the details regarding service requests and uncovered Pest Assurance coverage.
When residents submit a request for non-covered pests
- Pest Share will communicate all available alternatives to your resident or your Property Manager - as appropriate.
- Pest Share will ensure that your management company is promptly notified if any wood-destroying organisms, such as termites are reported, and if services such as rodent sanitization, proofing, and exclusion are required.
- The notification and decision process:
- Notify the tenant that the pest(s) requested are not covered. Tenants will be notified by email.
- In that email, we also ask if tenants would like to either cancel the request(s) for the non-covered pests or if they would like for Pest Share to pass the request along to a service provider for them to receive a quote, with the understanding that if they proceed, the cost of service is billable to them.
- If the tenant does not reply to this notice within 2 business days, Pest Share will cancel the request for non-covered service.
- If the Tenant requests a quote:
- The quote request is sent to a service provider
- Quote expectation: Offer the same business-to-business pricing that they give us.
- Notify the tenant that the pest(s) requested are not covered. Tenants will be notified by email.
- Pest Share is the main customer service contact regarding claims and service requests. The claims@pestshare.com inbox is where all questions/concerns can be addressed.
📝 Pest Share is NOT the responding service provider; we coordinate and assign the service to a trusted service provider. Typically this is one of our in-network providers. Occasionally, an out-of-network provider may be used to provide service.